Get in Touch
If you have any questions, would like to provide feedback, or would like more information about us, please feel free to email us at customcare@zoitelia.shop.
Frequently Asked Questions
Our products or any related advice make no claim to diagnose, cure, treat, mitigate, or prevent any disease, medical problem, or health condition including skin problems and is not intended to substitute medical therapy, advice, and treatment.
We cannot assure you that there will be no side effects. Even products that contain all-natural ingredients, can cause skin reactions in susceptible individuals, especially if the products contain essential oils. Our products may cause sensitivity, discomfort, irritation, adverse skin reaction, or rashes in susceptible individuals, and we will not be held responsible for such occurrences.
Yes, you must read the product labels carefully. Please read the ingredient lists, usage guidelines, warnings, instructions, or any other details on the product labels carefully and follow the appropriate directions for use.
It is always a good idea to test your skin to check for a reaction from any new cosmetic products that you are going to use on your skin. We recommend that people with sensitive skin, allergies, skin concerns, medical conditions, or any other health-related problems, perform a patch test first to ensure there is no reaction. Test the product on a small portion of the skin before usage. Even if you are uncertain or have doubts about possible sensitivity, always do a patch test before use or consult your medical or healthcare professional.
All products are for external use only unless otherwise specified in writing. Please avoid contact with the product contents with your eyes and do not eat. Do not use the product on open wounds or broken skin. Avoid storing the products in extreme temperatures or under direct sunlight. Recap the product after use.
Our products in rare cases may cause sensitivity in certain individuals. If sensitivity, discomfort, irritation, adverse skin reaction, or rash occurs, discontinue the use of products immediately. If sensitivity, discomfort, irritation, adverse skin reaction, or rash occurs, and if no relief comes from household treatment or you are concerned about any side effects while using our products, consult healthcare, or a medical practitioner.
If you have allergies, sensitive skin, skin concerns, medical conditions, are pregnant, or have any health-related questions about your use of our cosmetic product, you should take professional help from a medical or healthcare professional prior to the use of our products. By purchasing our products, you accept responsibility to check with a medical or healthcare professional before using any products that may interfere with any prescription or non-prescription medications you may be taking or any known or unknown medical conditions.
Our products did not require any Food & Drug Administration (FDA) approvals.
The products must be kept away at a safe distance from the reach of a minor. If any minor uses our products, it should be only after the legal or parental guardian has discussed our products with the minor’s healthcare professional.
If you have any questions, would like to provide feedback, or would like more information about our products, please feel free to email us at customcare@zoitelia.shop.
orders ship from
United States of America
Support
Email: customcare@zoitelia.shop
response time
Please allow up 72 hours
Additional Questions?
Please reach out to us at customcare@zoitelia.com or fill out the form below.
