CANCELLATION, RETURN, REFUND, AND EXCHANGE POLICY
This page or document, as the case may be, sets out the “Cancellation, Return, Refund and Exchange Policy” (the “Policy/policy”) that applies to our customers that make a purchase at the website www.zoitelia.shop. We have the right to make changes to this policy at any time and at our sole discretion without any notification to the customer or without any prior permission of the customer for the same.
Cancellation:
Cancellation is allowed only before the payment for the purchase is made. Once payment for the purchase is done, cancellation is not allowed.
Return:
We always wish that you will be happy and 100% satisfied with your purchase. However, in the rarest of the rare case that you are not satisfied with your purchase and you wish to return the product or item, feel free to reach out to us and we will be glad to assist you in the process of returns and refunds. Once you receive an order, you can return the same within 14 business days from the date you received it. After 14 business days from the date of the delivery, the order shall not be eligible for returns and refunds. To be eligible for a return and refund, your item must be in the original condition that you received it. Your item must be in the original packaging and must be unused. Your item needs to have a receipt or proof of purchase. You must provide a valid reason for returning the item. In case you receive a damaged product, you shall email us a photo or video evidence of the damaged or defective product. Any item that is not in an original condition as delivered without any errors on our end, shall not be eligible for returns and refunds. Final sales are non-returnable unless the product is damaged, defective, or has serious issues. We will bear the shipping costs for returning the products if there is an error or mistake from our end.
Refunds:
When we receive your returned item, we will inspect it and notify you through email that we have received your returned item. Please allow us some time for an in-depth inspection of your returned item. We will notify you of the status of your refund after inspecting the item. Inspection will involve checking whether you have fulfilled all the conditions for returning the item. If your return is approved to be eligible for a refund after the inspection, we will initiate a refund to your original method of payment and you will receive the refund amount within 7 to 10 working days or the standard time taken by the banking institution.
Exchanges:
At this time, an exchange will only be provided if the product you receive is damaged or not according to the details of the customer order. To be eligible for an exchange, your item must be in the same condition that you received it. Your item must be in the original packaging and unused. Your item needs to have a receipt or proof of purchase. In case you receive a damaged product, you should email us a photo or video evidence of the damaged or defective product. Any item that is not in an original condition as delivered without any errors on our end, shall not be eligible for an exchange. When we receive your returned item, we will inspect it and notify you through email that we have received your returned item. Please allow us some time for an in-depth inspection of your returned item. We will notify you of the status of your exchange after inspecting the item. Inspection will involve checking whether you have fulfilled all the conditions for returning the item. The reshipping of the exchanged item will take place as per our shipping policy.
Contact:
If you have any further questions about our policy or would like more help, feel free to contact us at customcare@zoitelia.shop.
Commitment:
By making a purchase on our website, you automatically provide your consent to this policy and shall thereafter not raise any objection towards it. If you have any objections to this policy, you shall first contact us before making any purchase or shall avoid making a purchase on our website.
