SHIPPING POLICY
This page or document, as the case may be, sets out the “Shipping Policy” (the “Policy/policy”) that applies to our customers that make a purchase at the website www.zoitelia.shop. Prior to making payments on the website for the purchase of products, the customer will be required to provide an accurate and existing shipping address. We have the right to make changes to this policy at any time and at our sole discretion without any notification to the customer or without any prior permission of the customer for the same.
APPLICABILITY:
This policy is applicable to the United States of America (USA) and Canada. This policy is not applicable to regions outside the USA and Canada. If you receive enough inquiries for our products outside of the USA and Canada, we will start international shipping. The customer may be required to enter its Zip Code to verify if deliveries can be carried out at its location.
COVID-19 MEASURES:
The health and safety of our employees and customers are our top priority. We adhere to and comply with government-recommended COVID-19 guidelines.
SHIPPING PACKAGES AND TIMELINE:
We offer standard shipping and express shipping packages.
DELIVERY SERVICE PROVIDERS:
We use the services of carriers namely Unites States Postal Service, UPS, and FED-X.
SHIPPING COSTS:
Shipping cost is contingent upon the size, weight, location, quantity, and other relevant factors. It is not fixed.
CUSTOMS, DUTIES, TAXES, AND TARIFFS:
All fees including and not limited to taxes, governmental fees, or charges imposed in relation to shipping shall be the responsibility of the customer.
ORDER CONFIRMATION, PROCESSING, AND SHIPPING:
Generally, an order placed before 01:00 P.M EST on a particular business day will be considered as an order placed on that particular business day. After an order is placed, please spare us some time for processing the order. The order processing will be completed as soon as possible and the customer will receive a shipment confirmation email containing the tracking number within 2 (two) business days. Orders will be shipped within 2 (two) business days once an order is received.
COMMENCEMENT OF SHIPPING TIME:
The shipping time shall commence from the date the order will be shipped by us and not from the date of placing an order by the customer from us.
ORDER PROCESSING ON NATIONAL HOLIDAYS:
If an order is placed on weekends, national holidays, or public holidays, the same will not affect order processing times.
DELAY IN ORDER PROCESSING TIME:
The order processing times may be delayed when we are experiencing a high volume of orders or due to festivals or mega sale events or other reasons.
P. O. (POST OFFICE) BOXES:
We ship orders to P. O. (Post Office) Boxes.
DELIVERY AT REMOTE AREAS OR RURAL LOCATIONS:
Shipping time for deliveries to remote areas or rural locations is difficult to determine. An invalid P.O. Box or street address may delay the delivery to remote areas or rural locations.
IN-STORE PICKUP OR LOCAL STORE PICKUP:
We do not offer in-store pickup or local store pickup. Currently, we are fully eCommerce.
DELAYS DUE TO UNCONTROLLABLE EVENTS:
The expected order delivery date or shipping time schedule may be extended due to any unforeseeable events. Although such delays are beyond our reasonable control, we are apologetic for the inconvenience caused to the customer. If the shipment delivery is delayed significantly, please reach out to us.
WRONG ADDRESS:
The customer shall make sure that the delivery address he/she provides is accurate and if there are any mistakes or errors in it, the same shall be corrected before checkout. In case a wrong address is provided by the customer and the shipment is delivered at the wrong address, the delivery will be re-attempted only if the customer pays extra charges for the re-attempt of order delivery.
ORDER NOT RECEIVED:
If the customer does not receive the order within the scheduled shipping time from receiving the shipping confirmation email, please contact us with the name and order number, and we will look into the matter. If the customer has not received the order within a period of 10 to 14 business days from receiving the shipping confirmation email, the customer must immediately contact us.
THE COURSE OF ACTION FOR MISSING OR LOST PACKAGES:
If in any case a package is lost or goes missing, the customer must contact the concerned carrier to check the status of their order. If the customer does not receive assistance from the carrier, the customer can reach out to us for help. We will investigate the matter and also discuss it with the concerned carrier. We will deal with such matters on a case-to-case basis.
RETURNS, EXCHANGES, AND REFUNDS POLICY:
In case the customer needs more detailed information about the procedures for returning an order then please visit our Returns, Exchanges, and Refunds policy page.
CONTACT:
If the customer has any further questions about our policy or would like more help, then feel free to contact us at customcare@zoitelia.shop.
COMMITMENT:
By making a purchase on our website, the customer automatically provides consent to this policy and shall thereafter not raise any objection towards it. If the customer has any objections to this policy, the customer shall first contact us before making any purchase or shall avoid making a purchase on our website.
